Your journey, step by step.

Ten steps, four phases, one single contact.Ten steps, four phases, one single contact. Here is exactly what happens between your first message and your return home.

10steps covered
48–72 hfor your quote
1single contact

Health boardingHealth boarding pass

MBMB · 2026

From: DLA; Douala

To: MAA; Chennai

Steps: 10
Welcome: In French
Visa: e-⁠Medical

Phase 1 · steps 1–5

Before you leave

From your first message to the approved quote: everything happens online, from home.

Step01
Before you leave
You submit your file
Create your space online or in the app and add your tests, medical reports and prescriptions.
You
Create your account and upload your documents.
We
Acknowledge receipt and check that the file is complete.
Where
Online or in the app
Cost
Free
Step02
Before you leave
Our team reviews your case
Your file is analysed and, if needed, we ask you for additional tests.
You
Answer any questions we may have.
We
Review the file with our referring doctors.
Channel
Secure messaging
Language
French
Step03
Before you leave
We choose the hospital
We select the hospital and specialist best suited to your situation, among our accredited partners.
You
Review the hospital proposal.
We
Send your file to the partner hospital.
Hospitals
JCI or NABH
Choice
Explained and justified
Step04
Before you leave
You receive a clear quote
A detailed quote: care, stay, visa, flights and accommodation. No hidden fees.
You
Compare, ask your questions, decide.
We
Obtain the medical quote and price the logistics.
Turnaround
48 to 72 h
Format
Itemised quote
Step05
Before you leave
You confirm your plan
You approve the quote and pay the file fee. Your care journey is under way.
You
Approve the quote and pay the file fee.
We
Book your admission date with the hospital.
Payment
Secure
Tracking
In your space

Phase 2 · steps 6–7

The trip

Visa, flights, accommodation: we arrange everything before you pack your bags.

Step06
The trip
e-⁠Medical visa
We prepare your e-⁠Medical visa application with the hospital’s invitation letter, and your companion’s too.
You
Provide your passport and a photo.
We
Prepare and track the visa application.
Application
100% online
Companion
Attendant visa
Step07
The trip
Flights and accommodation
Plane tickets, transfers and accommodation near the hospital, for you and your family.
You
Choose your dates with us.
We
Book flights, transfers and hotel.
Hotel
Near the hospital
Transport
With a driver

Phase 3 · steps 8–9

In India

A coordinator meets you on arrival and stays by your side throughout your treatment.

Step08
In India
Photo: HemanthOS, CC BY-SA 4.0
Welcome at the hospital
Your coordinator meets you at the airport and takes you through admission, with an interpreter.
You
Travel with peace of mind.
We
Welcome, admission, interpreting.
On arrival
French-speaking coordinator
At the hospital
Interpreter
Step09
In India
Treatment and on-site follow-up
During your treatment, we are there every day and keep your family informed.
You
Focus on your health.
We
Daily follow-up, liaison with the medical team.
Availability
7 days a week
Family
Kept informed

Phase 4 · step 10

Coming home

Your follow-up continues once you are back home.

Step10
Coming home
Return and post-treatment follow-up
Translated medical report, return travel and remote follow-up with the care team.
You
Travel home and follow your recommendations.
We
Organise your return and remote follow-up.
Report
Translated into French
Follow-up
Teleconsultation

Your MedBridges space

Every step, visible in your space.

On the web or in the app, you always know where your file stands — and so does your family.

My file · MB-2026-014

Cardiology · Chennai

New — done
Under review — done
Case processing — in progress
Travel preparation — upcoming
Stay — upcoming
Follow-up — upcoming
Completed — upcoming

Your quote is readyReview and approve

Your file in real time — Every step appears as soon as it moves forward.
Secure messaging — Talk to your coordinator in French.
All your documents in one place — Tests, quote, visa, tickets.
Notifications — You are told about every update.

Questions about the journey

Your questions about the journey.

How long does the whole journey take?

It depends on the treatment. The quote arrives within 48 to 72 hours of the file review; the departure date is then set with you and the hospital.

What happens if my file is incomplete?

We tell you exactly which tests or documents are missing, through the messaging in your space.

Can I choose my hospital?

We recommend the most suitable hospital and explain why. You are welcome to tell us your preferences.

What if I have to cancel?

Contact your coordinator as early as possible: we explain the conditions depending on how far your file has progressed.

See all questions

Ready to take
the first step?

Create your file online. Our team reviews it and comes back to you with a quote within 48 to 72 hours.

Create my file

App Store · soonGoogle Play · soon

Your quote is readyMedBridges notification

Your journey, step by step.

Before you leave

You submit your file

Our team reviews your case

We choose the hospital

You receive a clear quote

You confirm your plan

The trip

e-⁠Medical visa

Flights and accommodation

In India

Welcome at the hospital

Treatment and on-site follow-up

Coming home

Return and post-treatment follow-up

Every step, visible in your space.

Your questions about the journey.

Ready to take the first step?

Ready to take
the first step?