Your questions, answered.
33 clear answers about the journey, costs, visa, your stay and your data.
The journey
13 questionsHow does the process work?
In ten steps: you create your file, we review it, choose the hospital, send you a quote, then organise the visa, travel, stay and follow-up. Everything is explained on the How it works page.
How long does the whole journey take?
It depends on the treatment. The quote arrives within 48 to 72 hours of the file review; the departure date is then set with you and the hospital.
Can I choose only some of the services?
Yes. Talk to your coordinator: the support is tailored to your situation and your needs.
What happens if my file is incomplete?
We tell you exactly which tests or documents are missing, through the messaging in your space.
Can I choose my hospital?
We recommend the most suitable hospital and explain why. You are welcome to tell us your preferences.
What if I have to cancel?
Contact your coordinator as early as possible: we explain the conditions depending on how far your file has progressed.
How soon will I get a reply?
We reply within 1 working day [to be confirmed]. For a care request, create your file: the quote arrives within 48 to 72 hours.
My condition isn’t on the list?
Write to us: our partner hospitals cover many other disciplines. We will quickly tell you whether treatment is possible.
Do I need a diagnosis before applying?
Ideally, yes: a medical report and your recent test results help us direct your file faster. Otherwise, we tell you which tests to have done.
Who chooses the hospital?
We recommend the hospital best suited to your case and explain why. The final decision is yours.
Can I get a medical opinion before leaving?
Yes: the partner hospital’s review of your file gives you a medical opinion and a treatment plan along with your quote.
Are the hospitals really accredited?
Yes. We only work with facilities accredited by JCI (international standard) or NABH (Indian standard). Accreditations are shown on each hospital page.
Can I ask for a specific hospital?
Yes, mention it in your file. We check that it suits your case and advise you if another option would be better.
Costs & quotes
3 questionsHow much does treatment in India cost?
It depends on the treatment and the hospital. Once your file has been reviewed, you receive a detailed quote within 48 to 72 hours: care, stay, visa and travel, with no hidden fees.
What do the file fees cover?
[Content to be confirmed by the client: scope and amount of the file fees.]
How can I pay?
[Payment methods to be confirmed: mobile money, bank transfer, card.]
Visa & travel
4 questionsHow do I get an Indian medical visa?
The e-Medical visa is applied for online, with no embassy appointment. We prepare the application with the hospital’s invitation letter.
Can a relative come with me?
Yes. Your companion gets an e-Medical Attendant visa, and we arrange their travel and accommodation together with yours.
Who books the flights?
We do, matching the dates to your hospital admission.
Can a relative stay with me?
Yes. We arrange your companion’s visa, travel and accommodation, close to the hospital.
In India
6 questionsIs the interpreter present during consultations?
Yes, a French-speaking medical interpreter is with you during consultations and important discussions with the care team.
Can meals be adapted?
Yes: halal, vegetarian or a medical diet. Let us know when you build your file.
Do I need to speak English?
No. A French-speaking coordinator and interpreter accompany you at the hospital and throughout your stay.
Where will I stay?
In a partner hotel or a suitable apartment close to the hospital, with your companion.
Can my family follow my stay?
Yes, from your MedBridges space and through regular news from your coordinator.
How long is the stay?
It depends on the procedure and your health. The length of hospitalisation and recovery is stated in your quote.
Data & security
3 questionsIs my medical data protected?
Yes. Your documents are stored securely and shared only with the hospital chosen for your treatment.
Can I delete my account and my data?
Yes, from your space or on request. See our privacy policy.
Can I send my medical documents by email?
To protect your data, please upload them to your secure file instead, on the web or in the app.
After you return
4 questionsWhat does the follow-up after my return include?
A medical report translated into French and remote follow-up with the care team, by teleconsultation.
What if I need another consultation?
We arrange a teleconsultation with your doctor in India, or a new stay if needed.
Why hospitals in Cameroon?
Our Cameroonian partners handle the tests before departure and the follow-up after your return, close to home.
Is follow-up after surgery included?
Yes: a medical report translated into French, recommendations and remote follow-up with the care team.
Didn’t find your answer?
Our team answers in French or English, on the channel of your choice.
Ready to take
the first step?
Create your file online. Our team reviews it and comes back to you with a quote within 48 to 72 hours.
